The Duck Slide is designed for versatile placement, adhering securely to all walls, including bathroom and shower surfaces.
How does the customizable feature work?
The Duck Slide's customizable design allows you to rearrange and change the slide according to your child's preferences. Create endless variations for a truly personalized play experience.
How do I assemble the Duck Slide?
Assembly is easy! Follow the provided instructions to securely adhere the slide to the wall. The customizable pieces can then be added or rearranged for a personalized touch.
Is the product suitable for children under 3 years old?
The Duck Slide is recommended for children aged 3 and above to ensure safe and enjoyable play. Adult supervision is advised, especially with small accessories.
Order
What if I'm not satisfied with my purchase?
We offer a 30-day money-back guarantee. If, for any reason, you're not completely satisfied with your Duck Slide, contact us for a hassle-free return and refund.
How can I track my order?
As soon as we ship the item, you will receive an email with the tracking link for your order.
How can I change my order?
If you would like to change an order please contact us immediately here.
We need following details from you, if you would like to make an order change:
Order number
Description of wrong product
Desired product including Color / Variation
We will forward the change request to our shipping service provider. Unfortunately, we can not guarantee that the change can still be implemented.
How can I change my order address?
If you would like to change an order address please contact us immediately here.
We need following details from you, if you would like to make an address change:
Order number
Current address details
New/correct address
We will forward the change request to our shipping service provider. Unfortunately, we can not guarantee that the change can still be implemented.
What can I do, if I received a damaged, defective or wrong product?
If the product you received is damaged, defective or the wrong product, you have the right to request a product replacement or a refund within 14 days of receiving it. For more details please read our Refund Policy. To initiate the process, please contact us here.
Delivery
To which countries do you deliver?
We deliver worldwide.
How long does the delivery take?
Delivery time depends on the country you live in and on the product that you order.
Our processing time takes between 1 to 3 days. Usually, you should receive your order within 5 to 14 days.
How can I track my order?
As soon as we ship the item, you will receive an email with the tracking link for your order.
How much are the shipping costs?
We deliver worldwide for $4.90. If the order value is above $40 the shipping will be free.
What can I do, if I received a damaged, defective or wrong product?
If the product you received is damaged, defective or the wrong product, you have the right to request a product replacement or a refund within 14 days of receiving it. For more details please read our Refund Policy. To initiate the process, please contact us here.
Return & Refund
How does the return and refund process work?
You can initate your refund by contacting us here.
Generally, we do not accept product returns. However, if you received a damaged, defective or wrong product you can choose between a product replacement or getting the money back.
If your refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@uneekofficial.com.
What can I do, if I received a damaged, defective or wrong product?
If the product you received is damaged, defective or the wrong product, you have the right to request a product replacement or a refund within 14 days of receiving it. For more details please read our Refund Policy. To initiate the process, please contact us here.
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